Overview of the Refresher Course

  1. Welcome. This course is designed to provide you with helpful information to advance your understanding of employee assistance programs. The goal is to help you use the EAP as an aid to assist your employees in improving productivity, resolving personal problems, and preserving the well-being of the work organization.

  2. Missteps and misconceptions. You will learn about common misconceptions and missteps in the supervisor referral process. And you will be given helpful tips and guidance to improve communication between you, your employee, and the EAP. The course will also examine how supervisors are often thwarted in attempts to manage troubled employees whose behavior after a referral may not match their stated intentions to get help and improve job performance.