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Full Description of FrontLine Employee

Your EAP's value and utilization will be high if employees and supervisors are always thinking about it. We call this "thinking EAP." Does your EAP newsletter make that happen? It will if it's the FRONTLINE EMPLOYEE. And, if you don't have an EAP newsletter, get ready, you will after you read what follows!

The FRONTLINE EMPLOYEE EAP newsletter is the EAP field's most creative innovation to make your EAP indispensable. A new concept in EAP newsletter design, it's guaranteed to revolutionize your newsletter program. Unsolicited testimonials from happy and excited EAPs are being posted regularly on our main web site.

The FRONTLINE EMPLOYEE increases your EAP utilization, visibility, and value. It's priced low and licensed for unlimited reproduction.

But there is so much more to it!

It is completely editable, web-usable, and e-mail-forwardable to your customers! Everything - text, graphics, pictures, even the name of the publication - is subject to change by you! But it also comes ready to go out of the envelope.

Is your current newsletter hurting or helping?

Like you, we've seen practically every EAP and work-life newsletter available. We think most newsletter programs cost too much, and none (except ours) can be truly customized. Many EA professionals hold their breath when they distribute unchangeable, "boiler-plate" newsletters with articles they don't think say the right thing. Often, discussion of topics are far too broad. They don't focus on conquering work-life problems EAPs see everyday. Some only talk about "counseling" and miss many other EAP functions. And others give too much information so employees don't have an incentive to call the EAP. This increases risk to the organization by decreasing your utilization.

Do employees read all four pages of a quarterly newsletter? If they don't, this lowers EAP visibility and is an awful waste of money. Still, EAPs have been forced to accept the "quarterly newsletter standard"--until now. Frankly, we think quarterly distribution of a newsletter is too little visibility.

And one more point: Those newsletters that do mention the EAP often use incorrect terms like "EAP counselor" instead of the officially recognized term, "EA professional." This shows they are not produced by active EA professional publishers.

You and I understand these critical points. Non-EAP publishers do not. EAPs can do more to improve their image with the right newsletter. That's whey we created FRONTLINE EMPLOYEE.

You must control the content of your newsletter

The FRONTLINE EMPLOYEE is produced by an active Certified Employee Assistance Professional (CEAP 1986) and Licensed Clinical Social Worker with 25 years experience in addiction treatment, internal and external EAP programming, psychotherapy, health care marketing, and publishing. In fact . . .

No professional writer producing an EAP newsletter on the commercial market has more EAP and behavioral health care experience. Still ---

No one is an expert on your EAP except you!

That's why you must be able to approve or change everything in a newsletter. No two EAPs are alike, and no two EAP newsletters should be, either.

Are you starting to see the value of the FRONTLINE EMPLOYEE? Well, hold on to your hat and read on . . .

If you have tortured yourself (or another staff member)to produce any type of newsletter in-house, the days of late issues, skipped issues, and other production problems are over. The FRONTLINE EMPLOYEE arrives monthly, not quarterly! It's two pages, not four!

That's 50% more to read per year - with content more likely to be read than a quarterly publication! And, it is NEVER mailed late.

In 10 years of EAP newsletter publishing and health care marketing, we have shown that frequency, not quantity, matters. Frequency maximizes the "top-of-mind visibility" of your EAP among the workforce. This is simple, practical, marketing theory. And it doesn't cost more. It costs LESS with the FRONTLINE EMPLOYEE!

How it Works . . .

THE FRONTLINE EMPLOYEE comes ready to reproduce, but also on a diskette or by e-mail on or before the first day of each month. You choose the format: Microsoft Publisher (probably on your computer right now), a PDF file, text-only Word® or WordPerfect®, or full graphics pasted onto a Word document. If you have another way you want us to send it, just ask.

Edit anything, or accept the monthly issue as it was produced. Change articles, create your own title, or add pictures or your own articles. You can also use our articles in your current in-house-produced newsletter. Do anything you wish except give FRONTLINE EMPLOYEE to another EAP or distribute it outside your EAP's service boundaries.

If you don't use MS Publisher (easy and available for under $99), choose the imprint option. Your newsletter will arrive preprinted with your EAP name and phone number already on it. We will add information along with a logo for your EAP on page one by removing the bottom-left article at no extra charge.

If you are an EAP provider or external vendor, create different titles to suit the desires of your EAP customers. (HINT: Charge customers for the newsletter and make it a profit center.) As you can see, the FRONTLINE EMPLOYEE is truly a cutting edge newsletter program.

Articles that EAPs Want and Employees Need

Content of THE FRONTLINE EMPLOYEE rotates around 12 major topics we have uniquely grouped from our EAP experience and by staying on top of hot EAP issues! 1) Workplace Relationships, 2) Worker Productivity, 3) Family, Home, and Community, 4) Personal Fitness, 5) Personal Effectiveness and Goal Achievement, 6) Team Building and Productivity, 7) Health Education, 8) Hot Health Topics, 9) Stress Management Tips, 10) EAP Education for Employees, 11) Workplace Safety and Injury Prevention, and 12) Customer Service Issues.

Because we are a true EAP publication, we tackle articles others miss, like handling yourself in a corrective interview; how EAPs can help you if you are injured; unique employee questions about the EAP; handling HMO problems; working with your therapist; diversity and respectful workplace issues; practical tips on goal achievement; customer service and stress; injury prevention and safety; questions on substance abuse and recovery; communicating with your supervisor; and much more.

And here is something that will make you pinch yourself - we accept suggestions on topics for future issues. Just go to our web site to register your input!

I've said enough. Subscribe today!


Remember, if the FRONTLINE EMPLOYEE doesn't increase the value, visibility, and utilization rate of your EAP, cancel for a full refund at any time up to and including the last issue!

Daniel Feerst, MSW, LCSW, CEAP'86