1	Introduction
2	Documenting Performance Problems
3	Observing Performance
4	Constructive Confrontation
5	Evaluating Performance
6	Resolving Coworker Conflicts
7	Giving Feedback
8	Delegating Work and Following Up
9	Dispensing Discipline
10	Inspiring and Praising Employees to Build Morale
11	Building Your Team
12	Communicating Effectively with Upper Management
13	Investigating Complaints and Incidents Properly
14	Managing Unfit-for-Duty Employees
15	Acting to Prevent Violence
16	Additional Reading!