2Documenting Performance Problems
3Observing Performance
4Constructive Confrontation
5Evaluating Performance
6Resolving Coworker Conflicts
7Giving Feedback
8Delegating Work and Following Up
9Dispensing Discipline
10Inspiring and Praising Employees to Build Morale
11Building Your Team
12Communicating Effectively with Upper Management
13Investigating Complaints and Incidents Properly
14Managing Unfit-for-Duty Employees
15Acting to Prevent Violence
16Additional Reading!