Quick Quiz: Constructive Confrontation
Read the question below and answer either true of false. Click the scoring button when you are done.
TRUE or FALSE: Your employee has a problem with absenteeism. When confronted, he says he will seek help from the EAP. A month later the absences continue. At this point, there is no need to make a supervisor referral because the employee has already gone.
Which one of these interactions with a troubled employee would most likely be perceived as serious and motivate change?
A confrontation with the employee by telephone when he or she calls in with
an excuse for being late.
A structured and formal meeting with the employee in a quiet place,
such as an office.
A stern warning in the hallway by the supervisor immediately after the incident.
The answers are